FAQ

Why is the color of the product I received different from what I see on my screen?
Our ready-to-knit kits are photographed under natural light. Although we do everything we can to best represent our products, the colors may vary lightly depending on the screen used for viewing.

How come the dimensions of the knitted project are not the same as the dimensions indicated in the ready-to-knit kit description ?
The finished dimensions of the project may vary depending on the tension with which you knit. However, Mammouth laineux provides in its ready-to-knit kit enough yarn to achieve the chosen model, regardless of the tension of the work.

What are the taxes applicable on a ready-to-knit kit from the Mammouht laineux??
Mammouth laineux is a proud Canadian business. It thus perceives the different taxes according to the provinces’ standards. If you buy from outside of Canada, it is possible that your country imposes duties and customs charges, as well as various taxes. These charges have to be paid by the buyer. Check with the appropriate authorities to avoid any unpleasant surprises.

When will I receive my ready-to-knit kit from the Mammouth laineux?
The time we need to process an order varies. We do not prepare ready-to-knit in advance since each order has its specificities. The shipping delays may also vary, and it is possible to choose the speed of the shipping service through check out. Contact us for more information.

How can I pay?
We accept Paypal and the main credit cards through direct checkout.

What are the shipping modes available?
All shipping is made through Canada Post. The estimated shipping delays appear when you proceed to check out with your purchase. It is possible to choose a shipping service according to the speed with which you need to receive your parcel. We are committed to meeting the needs of our customers. However, some delays, lost or damaged items may occur through shipping. For those of you in the greater Quebec region, please send me message in case there is a way we can meet up and to avoid shipping costs.

Can I get a refund or an exchange for a ready-to-knit kit?
If you are not completely satisfied with your order, we will happily offer a refund when the item is received back in its original condition. All charges due to returning the product are at the client’s expense.

Prices are subject to change without notice.
The models sold are the intellectual property of Mammouth laineux. The enterprise has all the right to withdraw a ready-to-knit kit, to modify a kit in order to improve it or to change the colors of yarns and the accessories at any time according to the inventory available.